RAL

The user also always has the right to resort to alternative dispute resolution means, being competent, in the geographic area of the location of Alberto Sousa Interiores, Lda A, the Ave, Tâmega e Sousa Consumer Conflict Arbitration Center (TRIAVE), located at Rua Capitão Alfredo Guimarães, n.º 1, C.P. 4800-019, Guimarães, with the e-mail triave@gmail.com and phone number 253 422 410. You can visit its website at www.triave.pt.

You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015 of September 8th on the Consumer Portal via www.consumidor.pt. If the dispute cannot be resolved through mediation and the customer doesn’t wish to avail themselves of the arbitration made available by TRIAVE, then the parts are free to pursue any right or remedy available under applicable law Competence for the Resolution of any dispute in Court is attributed to the Civil Instances of Guimarães, in Portugal.

RLL

Consumers may use the European online dispute resolution platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2